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Card approvals

On a sale over the approval limit, we text the cardholder to check the purchase is really theirs. This is the record of those checks — including anyone who answered No, which is what we promise them will be reported here.

A cardholder said this was not them

Reported — not them
—
Sale refused. Treat the card as possibly lost or stolen.
Approved
—
Cardholder confirmed the purchase.
Waiting
—
Texted, no answer yet.
No answer
—
Expired unanswered. Staff could still take the PIN.
WhenCustomerPointsOrderAnswerResult
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Showing the last 30 days for the business you are signed in to. A cardholder who taps No has their sale refused immediately — nothing is charged. Boonora does not freeze the card automatically, because a mis-tap would lock a real customer out of their own money at the counter. If you believe a card is genuinely stolen, lock it from the client record.