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Card approvals

On a sale over the approval limit, we text the cardholder to check the purchase is really theirs. This is the record of those checks — including anyone who answered No, which is what we promise them will be reported here.

A cardholder said this was not them

Reported — not them
Sale refused. Treat the card as possibly lost or stolen.
Approved
Cardholder confirmed the purchase.
Waiting
Texted, no answer yet.
No answer
Expired unanswered. Staff could still take the PIN.
WhenCustomerPointsOrderAnswerResult
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Showing the last 30 days for the business you are signed in to. A cardholder who taps No has their sale refused immediately — nothing is charged. Boonora does not freeze the card automatically, because a mis-tap would lock a real customer out of their own money at the counter. If you believe a card is genuinely stolen, lock it from the client record.